Customer Care Executive

Looking for a Customer Care Executive role in Andheri East, Mumbai? Puneet Cars Pvt Ltd is hiring now. Freshers can apply. 2 candidates will be hired for this role. You can earn up to ₹20,000/month.

Employer’s description

Lead Managementhandle Inbound And Outbound Customer Calls.Follow Up On All Sales Enquiries Received Through Crm, Website, Walk-Ins, Digital Platforms, And Telephonic Enquiries.Ensure Every Enquiry Is Updated In The Crm System Accurately.Assign And Coordinate Leads With Sales Consultants.Customer Relationship Managementwelcome Customers Visiti. Type : Sales | Languages : Marathi, Hindi, English

Roles and responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Who can apply

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with English, Hindi, Marathi, Sales
• Basic English
• Freshers can apply
• Type: Sales
• Languages: Marathi, Hindi, English
• Someone polite and calm under pressure

Compensation

Compensation: ₹18,000 – ₹20,000 per month.

Job details

• Work location: Andheri East, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Puneet Cars Pvt Ltd.