Customer Care Coordinator

Randstad India Private Limited wants to bring on a Customer Care Coordinator for its Dadar, Mumbai team. Salary is up to ₹20,000/month. The team is filling 20 vacancies.

Note from the employer

Manage And Oversee Day-To-Day Banking Transactions And Back-Office Activities. Ensure Compliance With Regulatory Standards And Optimize Workflows For Efficiency. Collaborate With Teams To Streamline Operational Processes And Improve Customer Service. 1 - 2 Years Experience Compulsory. | Audit

Eligibility

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with Audit
• Basic English
• 1 - 2 Years Experience Compulsory.
• Audit
• A customer-first, calm under pressure attitude

Key responsibilities

• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Salary and benefits

You will be paid ₹20,000 per month.

Position details

• Location: Dadar, Mumbai, Maharashtra
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Randstad India Private Limited today.