Customer Care Coordinator

Randstad India Pvt Ltd wants to bring on a Customer Care Coordinator for its Thane, Mumbai team. The team is filling 20 vacancies. Salary is up to ₹20,000/month.

Employer’s description

Manage And Oversee Day-To-Day Banking Transactions And Back-Office Activities. Ensure Compliance With Regulatory Standards And Optimize Workflows For Efficiency. Collaborate With Teams To Streamline Operational Processes And Improve Customer Service. 1 - 2 Years Experience Compulsory.

Requirements

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Hindi and English, Active listening, Typing speed and CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and calm under pressure

What the job involves

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Salary and benefits

You will be paid ₹20,000 per month.

Quick facts

• Location: Thane, Mumbai, Maharashtra
• Work mode: Office-based
• Employment type: Full time
• Vacancies: 20
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Randstad India Pvt Ltd today.