Chat Support Executive

Redfoxa Careerlink Pvt Ltd wants to bring on a Chat Support Executive for its Brookefield, Bengaluru team. Salary is up to ₹23,000/month. There are 20 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Marketing | Languages : English

Key responsibilities

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Compensation

The salary for this role is ₹22,500 – ₹23,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Skills: English, Marketing
• Good English
• 1 - 2 Years Experience Compulsory.
• Marketing
• Languages: English

Position details

• Job location: Brookefield, Bengaluru, Karnataka
• Employment type: Full time
• Openings: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site

Apply today and take the next step in your career with Redfoxa Careerlink Pvt Ltd.