Assistant Operations Manager

Join ROYCE’ Chocolate, Kopa Mall Pune | Gourmet Chocolate Shop as an Assistant Operations Manager in Mundhwa, Pune. Salary is up to ₹15,000/month.

In the employer’s words

Inspect Products And Processes To Ensure Compliance With Quality Standards. Identify Defects, Suggest Improvements, And Maintain Detailed Records. Work With Production Teams To Implement Corrective Actions. 1 - 2 Years Experience Compulsory.

Pay and perks

The salary for this role is ₹10,000 – ₹15,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant.

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, Active listening, Verbal communication, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are patient and customer-first

Quick facts

• Work location: Mundhwa, Pune, Maharashtra
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to ROYCE’ Chocolate, Kopa Mall Pune | Gourmet Chocolate Shop today.