Customer Care Executive

Start your next role as a Customer Care Executive with Safe Pro Fire Services Pvt. Ltd. in Vidyavihar West, Mumbai. The team is filling 2 vacancies. You can earn up to ₹18,000/month.

In the employer’s words

We Are Looking For A Customer Support Executive To Assist Customers By Providing Information, Resolving Complaints, And Ensuring A Positive Customer Experience. The Ideal Candidate Should Have Strong Communication Skills, Patience, And The Ability To Solve Problems Efficiently. 1 - 2 Years Experience Compulsory.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Active listening, Complaint handling, Hindi and English and Verbal communication
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Salary and benefits

You will be paid ₹12,000 – ₹18,000 per month.

Job details

• Work location: Vidyavihar West, Mumbai, Maharashtra
• Openings: 2
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work type: On-site
• Shift: 10:00 am - 07:00 pm | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Safe Pro Fire Services Pvt. Ltd. reviews applications regularly.