Customer Care Executive

Sai Sunny Enterprises Private Limited is looking for a Customer Care Executive to join its team in Mall Road, Amritsar. 2 candidates will be hired for this role. The pay goes up to ₹25,000/month.

Employer’s description

There Is An Industry Of Lenses, The Customer'S Query Needs To Be Solved And Excel Needs To Be Mentioned. More Than 2 Years Experience Compulsory. | Languages : Punjabi, Hindi, English

Day-to-day work

Your main tasks will be to:

• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.

Candidate profile

• At least 2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Hindi, Punjabi
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Punjabi, Hindi, English

What you get

The salary for this role is ₹22,000 – ₹25,000 per month.

Position details

• Job location: Mall Road, Amritsar, Punjab
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office

Apply today and take the next step in your career with Sai Sunny Enterprises Private Limited.