Chat Process Executive

Sarvasync is looking for a Chat Process Executive to join its team in Vibhuti Khand, Lucknow. 20 candidates will be hired for this role. Freshers can apply. You can earn up to ₹21,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Domestic | Languages : Hindi, English

Salary

The salary for this role is ₹15,000 – ₹21,000 per month.

What you will do

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Requirements

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Domestic, English and Hindi
• Male Only
• Good English
• Freshers can apply
• Type: Domestic
• Languages: Hindi, English

Job at a glance

• Work location: Vibhuti Khand, Lucknow, Uttar Pradesh
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Job type: Full time
• Vacancies: 20

Interested? Apply now on BetterJobs with your resume — Sarvasync reviews applications regularly.