Chat Process Executive

SarvaSync wants to bring on a Chat Process Executive for its Juinagar, Mumbai team. You can earn up to ₹32,500/month. The team is filling 10 vacancies.

Employer’s description

Handle Customer Queries Through Email And Chat In A Professional And Timely Manner.Resolve Customer Issues While Ensuring High Levels Of Customer Satisfaction.Provide Accurate Information About Products, Services, And Company Policies.Maintain Proper Records Of Customer Interactions Using Crm/Tools.Escalate Complex Issues To The Concerned Team . 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Marathi, Hindi, English

Requirements

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Skills: English, Hindi, Inbound, Marathi, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Marathi, Hindi, English
• You are customer-first and polite

Pay and perks

You will be paid ₹25,000 – ₹32,500 per month.

What the job involves

In this role, you will:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Job location: Juinagar, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office

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