Customer Care Executive

SarvaSync is looking for a Customer Care Executive to join its team in Turbhe, Mumbai. There are 10 open positions. Salary is up to ₹33,000/month.

In the employer’s words

Customer Ke Incoming Calls Handle Karna Aur Unki Queries Resolve Karna.Credit Card Se Related Information Dena (Billing, Payment, Limit, Rewards, Etc.).Customer Complaints Aur Service Requests Ko Register Karke Timely Resolution Dena.Account Verification Aur Kyc/Security Protocols Follow Karna.Banking Process Ke Sops Aur Compliance Guide Krna. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Marathi, Hindi, English

Pay and perks

Compensation: ₹25,000 – ₹33,000 per month.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Hindi, Inbound, Marathi, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Marathi, Hindi, English
• Someone polite and customer-first

Your responsibilities

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You'll meet quality, call-handling and satisfaction targets.
• You will follow call scripts and update customers on ticket status.

Job at a glance

• Work location: Turbhe, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10

Interested? Apply now on BetterJobs with your resume — SarvaSync reviews applications regularly.