Customer Care Executive

SarvaSync is hiring a Customer Care Executive in Navi Mumbai, Mumbai. There are 10 open positions. Salary is up to ₹32,000/month.

In the employer’s words

Handle Inbound Customer Calls Related To Credit Cards.Resolve Customer Queries, Complaints, And Service Requests.Provide Information About Card Features, Transactions, Payments, And Account Details.Verify Customer Details As Per Banking Guidelines.Maintain High Customer Satisfaction And Service Quality.Update Customer Records And Call Details. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Marathi, Hindi, English

Eligibility

• 1–2 years of relevant experience
• Education: Graduate
• Skills: Domestic, English, Hindi, Inbound, Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Marathi, Hindi, English

Roles and responsibilities

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

What you get

Compensation: ₹20,000 – ₹32,000 per month.

Position details

• Work location: Navi Mumbai, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 10
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — SarvaSync reviews applications regularly.