Customer Care Executive

Savalia home sollution is hiring a Customer Care Executive in Varachha, Surat. 2 candidates will be hired for this role. Salary is up to ₹18,000/month.

Note from the employer

Responsible For Providing Assistance, Resolving Issues And Addressing Customer Inquiries To Ensure A Seamless And Satisfying Customer Experience. 1 - 2 Years Experience Compulsory. | Languages : Gujarati, Hindi, English

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Skills: English, Gujarati, Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Gujarati, Hindi, English
• Someone polite and calm under pressure

Key responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

Salary: ₹12,000 – ₹18,000 per month, based on skills and experience.

Position details

• Location: Varachha, Surat, Gujarat
• Employment type: Full time
• Timings: 9:00 AM - 7:00 PM | Monday to Saturday | Sunday Half day
• Work type: Work from office
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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