Customer Care Executive

Seven Star HR is hiring a Customer Care Executive in Charni Road East, Mumbai. Salary is up to ₹50,000/month. There are 2 open positions.

Employer’s description

- Handle Inbound And Outbound Calls Related To Patient Appointments- Manage Bookings, Confirmations, And Follow-Ups- Ensure Smooth Coordination And Excellent Customer Experience. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Marathi, Hindi, English

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of English, Hindi, Inbound, Marathi and Outbound
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Marathi, Hindi, English
• Someone calm under pressure and polite

Salary and benefits

Salary: ₹25,000 – ₹50,000 per month, based on skills and experience.

What the job involves

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Job details

• Job location: Charni Road East, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Employment type: Full time
• Vacancies: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Seven Star HR reviews applications regularly.