Customer Care Executive

Start your next role as a Customer Care Executive with Shaman Motors Pvt. Ltd. in Bhandup, Mumbai. You can earn up to ₹25,000/month. 10 candidates will be hired for this role.

Note from the employer

Key Responsibilities: Greet And Assist Customers In Person, Via Phone, Or Email With Service-Related Inquiries As Per Process. Understand Customer Requirements And Preferences, Guiding Them In Selecting Suitable Vehicles Or Services. Take Appointments During Service Reminder Calls And Update The System. Schedule, Coordinate, And Follow Up On. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Gujarati, Marathi, Hindi, English

What you get

Compensation: ₹18,000 – ₹25,000 per month.

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Gujarati, Hindi, Marathi, Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Gujarati, Marathi, Hindi, English
• A polite, patient attitude

Job at a glance

• Location: Bhandup, Mumbai, Maharashtra
• Vacancies: 10
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Click Apply to send your profile to Shaman Motors Pvt. Ltd.. It takes less than a minute.