Customer Care Executive

Looking for a Customer Care Executive role in Kharadi, Pune? Sharda Tours and Travels is hiring now. The pay goes up to ₹24,000/month. There are 10 open positions.

Employer’s description

Handle Incoming Customer Calls And Respond To Queries Professionally.Provide Accurate Information About Products Or Services.Resolve Customer Complaints And Issues Effectively.Maintain Call Quality And Service Standards.Record Customer Interactions And Details In The System. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English
• Someone calm under pressure and polite

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Compensation

Compensation: ₹21,000 – ₹24,000 per month.

Quick facts

• Location: Kharadi, Pune, Maharashtra
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday Sunday off
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Sharda Tours and Travels.