Customer Care Executive

Looking for a Customer Care Executive role in Camp, Pune? Sharda Tours And Travels is hiring now. 5 candidates will be hired for this role. The pay goes up to ₹15,000/month.

Employer’s description

Handle Incoming Customer Calls And Respond To Queries Professionally.Provide Accurate Information About Products Or Services.Resolve Customer Complaints And Issues Effectively.Maintain Call Quality And Service Standards.Record Customer Interactions And Details In The System.Follow Company Policies And Call Handling Procedures. Type : Inbound | Languages : Marathi, English

Salary

Salary: ₹13,000 – ₹15,000 per month, based on skills and experience.

Skills and qualifications

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: English, Inbound, Marathi
• No English required
• Freshers can apply
• Type: Inbound
• Languages: Marathi, English

What you will do

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Job details

• Job location: Camp, Pune, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 5

If this job suits you, apply now — shortlisted candidates will be contacted by Sharda Tours And Travels.