Customer Care Executive

Join Shine Services Group as a Customer Care Executive in Goregaon East, Mumbai. No experience? You can still apply. You can earn up to ₹18,000/month. The team is filling 20 vacancies.

Employer’s description

Inbound. Languages : Hindi, English

What we are looking for

• Open to freshers
• Education: Graduate
• Good knowledge of English and Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English
• Someone calm under pressure and patient

What you will do

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

Compensation: ₹15,000 – ₹18,000 per month.

Job at a glance

• Job location: Goregaon East, Mumbai, Maharashtra
• Job type: Full time
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 20

Interested? Apply now on BetterJobs with your resume — Shine Services Group reviews applications regularly.