Customer Care Executive

Join Shivam Autozone Nexa as a Customer Care Executive in Andheri, Mumbai. 3 candidates will be hired for this role. You can earn up to ₹22,000/month.

In the employer’s words

They Interact With Customers, Manage Inquiries, Schedule Test Drives Or Service Appointments, Follow Up With Leads, And Ensure Customer Satisfaction Before And After Sales/Service. 1 - 2 Years Experience Compulsory. | Type : Inbound

Roles and responsibilities

• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Inbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• You are customer-first and polite

Compensation

The salary for this role is ₹20,000 – ₹22,000 per month.

Position details

• Work location: Andheri, Mumbai, Maharashtra
• Interview: 11:00 am - 1:00pm | Monday to Saturday
• Work mode: Work from office
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time
• Openings: 3

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