Customer Care Executive

Shubh Sahyog Enterprises has an opening for a Customer Care Executive based in Vashi, Mumbai. There are 5 open positions. You can earn up to ₹25,000/month.

Note from the employer

Role Overview:The Customer Survey Executive Will Be Responsible For Conducting Outbound Calls To Customers Based In The United Kingdom To Collect Feedback Through Structured Surveys. The Role Requires Strong Communication Skills And The Ability To Accurately Capture Customer Responses. Type : International | Languages : Hindi, English

Key responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Requirements

• Freshers are welcome to apply
• Education: Graduate
• Comfortable with English, Hindi, International
• Good English
• Freshers can apply
• Type: International
• Languages: Hindi, English
• A polite, customer-first attitude

What you get

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Job details

• Work location: Vashi, Mumbai, Maharashtra
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Shubh Sahyog Enterprises.