Customer Care Executive

Silgate Solutions Limited is looking for a Customer Care Executive to join its team in Thane, Mumbai. You can earn up to ₹20,000/month. Freshers can apply. There are 30 open positions.

Employer’s description

Responsibilities:Answer Customer Calls, Emails, Or Chatsresolve Complaints And Provide Solutionsshare Product/Service Informationmaintain Records Of Customer Interactionsescalate Issues When Neededskills:Good Communication Skillsproblem-Solving Abilitybasic Computer Knowledgepatience And Teamwork. Languages : Marathi, Hindi, English

Pay and perks

You will be paid ₹15,000 – ₹20,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with English, Hindi, Marathi
• Basic English
• Freshers can apply
• Languages: Marathi, Hindi, English
• A patient, polite attitude

What you will do

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Job location: Thane, Mumbai, Maharashtra
• Work mode: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Silgate Solutions Limited.