Customer Care Executive

Skills.Com has an opening for a Customer Care Executive based in Nanpura, Surat. Salary is up to ₹15,000/month. 5 candidates will be hired for this role.

Note from the employer

Attend Customer Calls, Guide Them About Service, Register Service, Co-Ordinate With Team, Crm Software Operate, Etc. Skills. - Good Communication Skills, Basic Computer Knowledge Excel, Word, Handwriting Should Be Readable, Good Communication Skills, Etc. 1 - 2 Years Experience Compulsory. | Languages : Hindi, Gujarati, English

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Gujarati, Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, Gujarati, English
• You are customer-first and patient

Salary and benefits

The salary for this role is ₹13,000 – ₹15,000 per month.

What you will do

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant.

Job at a glance

• Job location: Nanpura, Surat, Gujarat
• Work type: On-site
• Openings: 5
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 7:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Skills.Com reviews applications regularly.