Customer Care Executive

Start your next role as a Customer Care Executive with Smart Hr Services in Ghansoli, Mumbai. Salary is up to ₹29,000/month. There are 29 open positions. No experience? You can still apply.

In the employer’s words

Respond To Customer Inquiries Via Phone, Email, And Chat.Resolve Customer Complaints Promptly And Efficiently.Maintain Accurate Records Of Customer Interactions.Collaborate With Other Departments To Address Customer Needs.Provide Detailed Information About Products And Services.Follow Up With Customers To Ensure Their Issues Are Resolved.Cont. Type : Inbound, Domestic, International | Languages : Marathi, Hindi, English

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Salary and benefits

Salary: ₹16,000 – ₹29,000 per month, based on skills and experience.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, International, Marathi
• Basic English
• Freshers can apply
• Type: Inbound, Domestic, International
• Languages: Marathi, Hindi, English
• You are calm under pressure and customer-first

Job at a glance

• Location: Ghansoli, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Vacancies: 29
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Smart Hr Services. It takes less than a minute.