Customer Care Executive

Start your next role as a Customer Care Executive with Smart Hr Services in Thane, Mumbai. The pay goes up to ₹24,500/month. Freshers can apply. The team is filling 29 vacancies.

Note from the employer

Supervising A Team Of Customer Support Professionals.Monitoring The Entire Customer Service Process.Resolving Customer Issues Brought To Your Attention.Creating Procedures And Policies For Effective Customer Service.Planning How To Train Customer Support Professionals.Standardizing The Customer Service Delivery Of An Organization.Interviewing. Type : Inbound, Domestic, International | Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Who can apply

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, International and Kannada
• Basic English
• Freshers can apply
• Type: Inbound, Domestic, International
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• You are polite and patient

Salary and benefits

The salary for this role is ₹17,500 – ₹24,500 per month.

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.
• You will meet quality, call-handling and satisfaction targets.

Job at a glance

• Work location: Thane, Mumbai, Maharashtra
• Vacancies: 29
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Smart Hr Services.