Customer Care Executive

Smart Hr Services is looking for a Customer Care Executive to join its team in Ghansoli, Mumbai. There are 29 open positions. Great for first-time job seekers. Salary is up to ₹35,000/month.

In the employer’s words

Responsibilitieshandle Incoming Customer Inquiries And Provide Accurate And Timely Responsesresolve Customer Complaints Or Issues In A Professional And Efficient Mannerensure Customer Satisfaction By Identifying And Addressing Their Needs And Concernsmaintain Customer Records And Update The Relevant Information In The Crm Systemcollaborate Wit. Languages : Malayalam, Gujarati, Tamil, Telugu, Kannada, Punjabi, Hindi, English

Your responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Who can apply

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Skills: English, Gujarati, Hindi, Kannada, Malayalam, Punjabi, Tamil, Telugu
• Basic English
• Freshers can apply
• Languages: Malayalam, Gujarati, Tamil, Telugu, Kannada, Punjabi, Hindi, English
• You are patient and calm under pressure

What you get

You will be paid ₹15,000 – ₹35,000 per month.

Job details

• Job location: Ghansoli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 29
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site

Click Apply to send your profile to Smart Hr Services. It takes less than a minute.