Customer Care Executive

Smart Hr Services wants to bring on a Customer Care Executive for its Turbhe, Mumbai team. Freshers can apply. The pay goes up to ₹22,000/month. There are 30 open positions.

In the employer’s words

Respond To Customer Inquiries Via Phone, Email, And Chat.Resolve Customer Complaints Promptly And Efficiently.Maintain Accurate Records Of Customer Interactions.Collaborate With Other Departments To Address Customer Needs.Provide Detailed Information About Products And Services.Follow Up With Customers To Ensure Their Issues Are Resolved.Cont. Type : Inbound, Outbound, International, Domestic | Languages : Gujarati, Malayalam, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Key responsibilities

• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

You will be paid ₹16,000 – ₹22,000 per month.

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, International, Kannada
• Basic English
• Freshers can apply
• Type: Inbound, Outbound, International, Domestic
• Languages: Gujarati, Malayalam, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• You are patient and customer-first

Quick facts

• Location: Turbhe, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Smart Hr Services.