Customer Care Executive

Join Smart Hr Services as a Customer Care Executive in Andheri, Mumbai. You can earn up to ₹29,000/month. There are 29 open positions.

In the employer’s words

Respond To Customer Inquiries Via Phone, Email, And Chat.Resolve Customer Complaints Promptly And Efficiently.Maintain Accurate Records Of Customer Interactions.Collaborate With Other Departments To Address Customer Needs.Provide Detailed Information About Products And Services.Follow Up With Customers To Ensure Their Issues Are Resolved.Cont. Type : Domestic, Inbound, Outbound, International, Sales | Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Day-to-day work

In this role, you will:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, International, Kannada
• Basic English
• Freshers can apply
• Type: Domestic, Inbound, Outbound, International, Sales
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• A customer-first, patient attitude

Compensation

Compensation: ₹17,000 – ₹29,000 per month.

Quick facts

• Work location: Andheri, Mumbai, Maharashtra
• Work type: Office-based
• Vacancies: 29
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to Smart Hr Services today.