Customer Care Coordinator

Join Smira Management as a Customer Care Coordinator in Thane West, Mumbai. Salary is up to ₹18,000/month. No experience? You can still apply.

In the employer’s words

Interact With Customers, Provide Them Good Hospitality Service.

Key responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Candidate profile

• Open to freshers
• Education: Below 10th
• Good knowledge of CRM tools, Typing speed, Active listening and Verbal communication
• No English required
• Freshers can apply
• You are customer-first and polite

Compensation

You will be paid ₹12,000 – ₹18,000 per month.

Position details

• Job location: Thane West, Mumbai, Maharashtra
• Work type: Office-based
• Openings: 1
• Job type: Full time
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Shift: 09:30 am - 6:30pm | Monday to Saturday

Apply today and take the next step in your career with Smira Management.