Customer Care Executive

SNA MILK AND MILK PRODUCTS LIMITED (M/s SNA MILK AND MILK PRODUCTS LIMITED) is looking for a Customer Care Executive to join its team in Viman Nagar, Pune. There are 5 open positions. Salary is up to ₹20,000/month.

In the employer’s words

Customer Care Executive Location & Experience: Viman Nagar, Pune | 13 Years Experience (Fmcg/E-Commerce Preferred)Core Role: Handle Inbound Calls, Chats, And Emails Regarding Orders, Delivery Status, And Subscriptions.Key Operations: Resolve Customer Issues Within Sla, Log Tickets In Crm, And Coordinate With Delivery Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Marathi, Hindi

Your responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets

Salary

Compensation: ₹18,000 – ₹20,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Domestic, Hindi, Inbound, Marathi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Marathi, Hindi
• A customer-first, polite attitude

Job at a glance

• Location: Viman Nagar, Pune, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5
• Employment type: Full time
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — SNA MILK AND MILK PRODUCTS LIMITED (M/s SNA MILK AND MILK PRODUCTS LIMITED) reviews applications regularly.