Customer Care Executive

Start your next role as a Customer Care Executive with Society First in Wakad, Pune. 7 candidates will be hired for this role. The pay goes up to ₹20,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory. | Type : Sales, Domestic, International | Marketing | Languages : Marathi

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Domestic, International, Marathi, Marketing and Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Domestic, International
• Marketing
• Languages: Marathi
• You are patient and polite

Salary and benefits

The salary for this role is ₹18,000 – ₹20,000 per month.

What the job involves

• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.

Quick facts

• Work location: Wakad, Pune, Maharashtra
• Working hours: 11:30 AM - 7:30 PM | Wednesday to Monday
• Employment type: Full time
• Openings: 7
• Work mode: Office-based
• Interview timings: 11:00 AM - 7:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Society First today.