Customer Care Executive

A new Customer Care Executive role is open at Staffise, Malad, Mumbai. The team is filling 10 vacancies. Salary is up to ₹26,000/month.

Note from the employer

* Handle Customer Queries Through Voice And Chat Support.* Support Both Domestic And International Customers Across Communication Channels.* Provide Accurate Information And Effective Resolutions To Customer Issues.* Maintain Process Compliance And Service Quality Standards.* Document Customer Interactions And Update Records Accurately.* Colla. 1 - 2 Years Experience Compulsory. | Type : Sales, Inbound, Domestic, Outbound | Marketing | Languages : English

What you get

Salary: ₹22,000 – ₹26,000 per month, based on skills and experience.

Your responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA.

Requirements

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with Domestic, English, Inbound, Marketing, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Inbound, Domestic, Outbound
• Marketing
• Languages: English
• Someone patient and polite

Job at a glance

• Location: Malad, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 10
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Staffise reviews applications regularly.