Chat Process Executive

Subhadra Jobs Consultancy is hiring a Chat Process Executive in Marathahalli, Bengaluru. No experience? You can still apply. You can earn up to ₹25,000/month. There are 30 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : International, Outbound, Inbound | Languages : Malayalam, Kannada, Tamil, English

What you will do

As a Chat Process Executive, your work will include:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of English, Inbound, International, Kannada, Malayalam, Outbound and Tamil
• Good English
• Freshers can apply
• Type: International, Outbound, Inbound
• Languages: Malayalam, Kannada, Tamil, English

Salary

The salary for this role is ₹20,000 – ₹25,000 per month.

Job at a glance

• Work location: Marathahalli, Bengaluru, Karnataka
• Work type: Work from office
• Vacancies: 30
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Subhadra Jobs Consultancy today.