Chat Process Executive

Sunshine manpower solutions wants to bring on a Chat Process Executive for its Marathahalli, Bengaluru team. The pay goes up to ₹25,000/month. There are 30 open positions.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Domestic | Languages : Hindi, English

Compensation

You will be paid ₹19,000 – ₹25,000 per month.

What the job involves

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English and Hindi
• Good English
• Freshers can apply
• Type: Domestic
• Languages: Hindi, English
• A polite, customer-first attitude

Job details

• Location: Marathahalli, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 2:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office
• Shift: Day/Rotational | Monday to Saturday
• Openings: 30

Apply today and take the next step in your career with Sunshine manpower solutions.