Chat Process Executive

A new Chat Process Executive role is open at Sunshine manpower solutions, Hebbal, Bengaluru. 30 candidates will be hired for this role. Salary is up to ₹25,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : English

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Compensation

The salary for this role is ₹20,000 – ₹25,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Domestic, English
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: English
• You are customer-first and patient

Quick facts

• Work location: Hebbal, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 2:00 PM | Monday to Saturday
• Job type: Full time
• Timings: Day/Rotational | Monday to Saturday
• Work mode: Work from office
• Vacancies: 30

Click Apply to send your profile to Sunshine manpower solutions. It takes less than a minute.