Chat Process Executive

Looking for a Chat Process Executive role in Nagavara, Bengaluru? Sunshine manpower solutions is hiring now. There are 30 open positions. You can earn up to ₹25,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic, Outbound | Languages : English

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Domestic, English and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Outbound
• Languages: English

What you get

The salary for this role is ₹20,000 – ₹25,000 per month.

What the job involves

• Follow call scripts and update customers on ticket status.
• You will meet quality, call-handling and satisfaction targets.
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Position details

• Work location: Nagavara, Bengaluru, Karnataka
• Openings: 30
• Work type: Work from office
• Job type: Full time
• Shift: Day/Night | Monday to Saturday
• Interview timings: 11:00 AM - 2:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Sunshine manpower solutions reviews applications regularly.