Customer Care Executive

Looking for a Customer Care Executive role in Lower Parel West, Mumbai? Super Knit Industries is hiring now. Salary is up to ₹25,000/month.

In the employer’s words

Handle Customer Queries Across Phone, Email, Whatsapp, Chat & Social Media. Manage Shopify Orders, Payments, Tracking, Returns, Exchanges & Refunds. Strong Communication And Customer Service Skills. Maintain Records And Prepare Basic Reports. Basic Knowledge Of Excel, Google Sheets & Crm. More Than 2 Years Experience Compulsory.

Your responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.

Salary

Compensation: ₹18,000 – ₹25,000 per month.

What we are looking for

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Skills: CRM tools, Complaint handling, Typing speed, Verbal communication
• Good English
• More Than 2 Years Experience Compulsory.
• Someone customer-first and patient

Quick facts

• Location: Lower Parel West, Mumbai, Maharashtra
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Super Knit Industries today.