Customer Care Executive

Sushil Yadav (Unicorn Hr Solutions) is looking for a Customer Care Executive to join its team in Govandi East, Mumbai. Salary is up to ₹21,000/month. There are 5 open positions.

Note from the employer

Responsibilities:* Customer Support And Sales.* Cold Callings* Lead Generation* Business Generation* Customer Support.1. Respond Promptly And Professionally To Incoming Customer Inquiries In Person, By Telephone, Or By Email2. Maintain An Updated Knowledge Of The Organization'S Products, Services, And Customer Service Policies3. Document Cu. Type : Inbound

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Someone customer-first and calm under pressure

Key responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant

Salary

The salary for this role is ₹15,000 – ₹21,000 per month.

Quick facts

• Job location: Govandi East, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Friday
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 5
• Job type: Full time

Apply today and take the next step in your career with Sushil Yadav (Unicorn Hr Solutions).