Customer Care Executive

Sutherland wants to bring on a Customer Care Executive for its Perungalathur, Chennai team. Salary is up to ₹25,000/month. No experience? You can still apply. There are 30 open positions.

Employer’s description

Hiring For Customer Service In Amazon Process For Voice Process In Sutherland *5 Days Working 2 Rotational Weekoffs , Cab Service Provided By Company By The Radius Of 25Km * *Night Shift Only *. Languages : English

Key responsibilities

As a Customer Care Executive, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.

Eligibility

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with English
• Good English
• Freshers can apply
• Night shift
• Languages: English
• Someone calm under pressure and patient

Compensation

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Job details

• Job location: Perungalathur, Chennai, Tamil Nadu
• Openings: 30
• Working hours: 6:30PM - 4:30AM | For Night Shift
• Job type: Full time
• Interview timings: 11:00 AM - 7:00 PM | Monday to Friday
• Work type: Office-based

Ready to start? Upload your resume and apply to Sutherland today.