Customer Care Executive

Looking for a Customer Care Executive role in Vikhroli, Mumbai? Talentco Hr Services Llp is hiring now. Salary is up to ₹20,000/month. The team is filling 15 vacancies.

In the employer’s words

Handle Customer Queries Via Phone, Email, And Chatresolve Customer Complaints In A Timely And Professional Mannerprovide Accurate Information About Products/Servicesmaintain Records Of Customer Interactionsescalate Complex Issues To The Relevant Teamfollow Up With Customers To Ensure Issue Resolutionmaintain High Customer Satisfaction Levels. 1 - 2 Years Experience Compulsory. | Type : Outbound, International, Inbound | Languages : Marathi, Hindi, English

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Inbound, International, Marathi and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, International, Inbound
• Languages: Marathi, Hindi, English

What you will do

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Compensation

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Job details

• Location: Vikhroli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 15

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