Customer Care Executive

Tata Digitide has an opening for a Customer Care Executive based in Thane West, Mumbai. The pay goes up to ₹20,000/month. There are 20 open positions. Freshers can apply.

Employer’s description

Customer Inquary Resolving. Type : Outbound, International, Inbound | Languages : Hindi, English

What you get

The salary for this role is ₹15,000 – ₹20,000 per month.

What we are looking for

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of English, Hindi, Inbound, International and Outbound
• Basic English
• Freshers can apply
• Type: Outbound, International, Inbound
• Languages: Hindi, English
• A calm under pressure, customer-first attitude

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Position details

• Location: Thane West, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Vacancies: 20

Interested? Apply now on BetterJobs with your resume — Tata Digitide reviews applications regularly.