Customer Care Executive

The Professional Couriers Mumbai Central is hiring a Customer Care Executive in Belapur, Mumbai. 2 candidates will be hired for this role. The pay goes up to ₹16,000/month.

Note from the employer

We Are Looking For An Customer Support Executive, Candidate Must Have Advance Excel And Voice Process/Client Handling. Logistic & Courier Exp. 1 - 2 Years Experience Compulsory. | Type : Sales, Outbound, Inbound | Languages : Kannada, Malayalam, Tamil, Marathi, Hindi, English

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: English, Hindi, Inbound, Kannada, Malayalam, Marathi, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Outbound, Inbound
• Languages: Kannada, Malayalam, Tamil, Marathi, Hindi, English
• A customer-first, calm under pressure attitude

Salary

The salary for this role is ₹13,000 – ₹16,000 per month.

What you will do

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Job at a glance

• Location: Belapur, Mumbai, Maharashtra
• Work mode: On-site
• Employment type: Full time
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:00 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by The Professional Couriers Mumbai Central.