Customer Care Executive

Tottal Express & Freight Forwarding Llp is looking for a Customer Care Executive to join its team in Turbhe, Mumbai. Salary is up to ₹22,000/month. The team is filling 2 vacancies. No experience? You can still apply.

Note from the employer

Candidate Should Be Able To Coordinate Efficiently With Customers And Vendors For Smooth Flow Of Day To Day Activity And Should Have Good Communications Skills. Languages : Marathi, Hindi, English

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi and Marathi
• Basic English
• Freshers can apply
• Languages: Marathi, Hindi, English
• A customer-first, polite attitude

Your responsibilities

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant.

What you get

Salary: ₹18,000 – ₹22,000 per month, based on skills and experience.

Job at a glance

• Job location: Turbhe, Mumbai, Maharashtra
• Job type: Full time
• Working hours: 9:30 AM - 7:00 PM | Monday to Saturday
• Interview: call or whats app to fix interview dates
• Openings: 2
• Work type: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Tottal Express & Freight Forwarding Llp.