Chat Process Executive

Tsi has an opening for a Chat Process Executive based in Navi Mumbai, Mumbai. There are 15 open positions. You can earn up to ₹23,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Eligibility

• Open to freshers
• Education: 12th Pass
• Skills: Typing speed, CRM tools, Active listening, Hindi and English
• Basic English
• Freshers can apply
• Someone polite and calm under pressure

Your responsibilities

• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails.

Salary

The salary for this role is ₹14,000 – ₹23,000 per month.

Quick facts

• Location: Navi Mumbai, Mumbai, Maharashtra
• Interview timings: Monday to friday
• Work type: On-site
• Working hours: 5.30 PM to 2.30 AM | Monday to Friday / Sat sun fixed off
• Openings: 15
• Employment type: Full time

Apply today and take the next step in your career with Tsi.