Chat Process Executive

Twiite Business has an opening for a Chat Process Executive based in Thane, Mumbai. The team is filling 5 vacancies. The pay goes up to ₹25,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory.

What you will do

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: Tenth Pass
• Comfortable with Active listening, Typing speed, Hindi and English, Complaint handling
• Good English
• 1 - 2 Years Experience Compulsory.
• You are polite and patient

Pay and perks

The salary for this role is ₹20,000 – ₹25,000 per month.

Position details

• Location: Thane, Mumbai, Maharashtra
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

Ready to start? Upload your resume and apply to Twiite Business today.