Customer Care Executive

Twiite Business has an opening for a Customer Care Executive based in Thane West, Mumbai. 5 candidates will be hired for this role. Salary is up to ₹25,000/month. Freshers can apply.

In the employer’s words

The Customer Service Executive Is Responsible For Handling Customer Interactions, Resolving Queries, And Ensuring A Positive Customer Experience Across All Touchpoints.

Key responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant

What you get

Compensation: ₹18,000 – ₹25,000 per month.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with Verbal communication, Hindi and English, CRM tools, Typing speed
• Good English
• Freshers can apply
• Someone calm under pressure and polite

Position details

• Job location: Thane West, Mumbai, Maharashtra
• Vacancies: 5
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Twiite Business. It takes less than a minute.