Customer Care Executive

Twiite Business is hiring a Customer Care Executive in Ghansoli, Mumbai. 10 candidates will be hired for this role. Salary is up to ₹21,000/month.

Note from the employer

We Are Looking For A Customer-Oriented Customer Care Executive To Manage Client Interactions Related To Home Loan Services. The Role Involves Assisting Customers Throughout The Loan Journeyfrom Inquiry To Disbursementwhile Ensuring A Smooth And Positive Experience. 1 - 2 Years Experience Compulsory. | Type : Sales, Domestic | Languages : Tamil, Telugu, Kannada, Marathi, Hindi, English

What the job involves

In this role, you will:

• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Compensation

Salary: ₹18,000 – ₹21,000 per month, based on skills and experience.

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Kannada, Marathi, Sales, Tamil, Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Domestic
• Languages: Tamil, Telugu, Kannada, Marathi, Hindi, English
• A polite, patient attitude

Quick facts

• Job location: Ghansoli, Mumbai, Maharashtra
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10

Apply today and take the next step in your career with Twiite Business.