Customer Care Executive

Udyama Tele Solution And Services Private wants to bring on a Customer Care Executive for its Ghansoli, Mumbai team. Salary is up to ₹17,000/month. The team is filling 10 vacancies.

Note from the employer

Immediate Joining! Customer Service Inbound Process, Male Required, Hsc Passed Can Apply, Rotational Shift. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Marathi, Hindi

What you get

Salary: ₹12,000 – ₹17,000 per month, based on skills and experience.

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Hindi, Inbound, Marathi, Outbound
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Marathi, Hindi
• Someone patient and calm under pressure

What the job involves

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.

Job at a glance

• Location: Ghansoli, Mumbai, Maharashtra
• Openings: 10
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time

Apply today and take the next step in your career with Udyama Tele Solution And Services Private.