Customer Care Executive

Start your next role as a Customer Care Executive with Ultra Pest Control Pvt Ltd in Borivali East, Mumbai. The pay goes up to ₹22,000/month. 3 candidates will be hired for this role.

Employer’s description

Respond To Customer Inquiries Via Phone, Email,And Chat In A Timely And Professional Manner.Collaborate With Other Departments To Resolvecustomer Complaints And Improve Servicedelivery.Follow Up With Customers To Ensure Their Issuesare Resolved And Satisfaction Is Achieved. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Salary

Salary: ₹16,000 – ₹22,000 per month, based on skills and experience.

Eligibility

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Hindi and Marathi
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

Roles and responsibilities

• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Job details

• Job location: Borivali East, Mumbai, Maharashtra
• Job type: Full time
• Working hours: 9:00 AM - 5:30 PM |
• Vacancies: 3
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

Ready to start? Upload your resume and apply to Ultra Pest Control Pvt Ltd today.