Customer Care Executive

Vezzo is looking for a Customer Care Executive to join its team in Khar, Mumbai. There are 2 open positions. You can earn up to ₹23,000/month. Freshers can apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails

Salary

Salary: ₹20,000 – ₹23,000 per month, based on skills and experience.

Eligibility

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of CRM tools, Active listening, Typing speed and Verbal communication
• Basic English
• Freshers can apply
• You are calm under pressure and patient

Job details

• Location: Khar, Mumbai, Maharashtra
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time

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