Customer Care Executive

Vijay Narayan Gori (Virtual Tech) is hiring a Customer Care Executive in Bhandup East, Mumbai. The team is filling 5 vacancies. The pay goes up to ₹25,000/month.

Employer’s description

Handle Customer Inquiries, Service Bookings, And Appointment Scheduling.Welcome Customers And Coordinate With Service Advisors And Workshop Staff.Provide Service Status Updates And Estimated Delivery Times.Conduct Follow-Up Calls After Service To Collect Feedback And Measure Customer Satisfaction.Handle Customer Complaints And Ensure Timely Res. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Marathi, Hindi, English

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Marathi, Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Marathi, Hindi, English
• You are customer-first and patient

Your responsibilities

• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Pay and perks

Compensation: ₹15,000 – ₹25,000 per month.

Position details

• Work location: Bhandup East, Mumbai, Maharashtra
• Work mode: On-site
• Vacancies: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Vijay Narayan Gori (Virtual Tech) reviews applications regularly.