Customer Care Executive

Vijay Sales (India) Private Limited has an opening for a Customer Care Executive based in Dombivali, Mumbai. You can earn up to ₹25,000/month. There are 5 open positions.

Note from the employer

Handle All Incoming Calls From The Customers Pleasantly Deal With Customers To Ensure Satisfaction. Maintain Details Of Enquiries, Comments And Complaints. Follow Up On Customer Interactions. Maintain Customer Database. More Than 2 Years Experience Compulsory. | Type : Inbound | Languages : Marathi, Hindi, English

What you get

The salary for this role is ₹20,000 – ₹25,000 per month.

Who can apply

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Inbound and Marathi
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Marathi, Hindi, English
• A patient, calm under pressure attitude

Day-to-day work

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Position details

• Work location: Dombivali, Mumbai, Maharashtra
• Job type: Full time
• Vacancies: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Vijay Sales (India) Private Limited reviews applications regularly.